TQM implementation elements for manufacturing excellence

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• The concept of TQM provides the approach to realize the manufacturing strategy leading to fulfillment of corporate strategy.
• TQM principles support the business practices of cost reduction, enhanced productivity and improved quality of products/outputs.
• There are many quality awards that includes elements for TQM implementation such as: Malcolm Baldrige National Quality Award
• The comparative analysis among the academic and award based implementation elements is made in the study to determine the most common elements used, as follows:
• Supplier focus/ management (included in 40% TQM implementation techniques): supplier relationships are a major component in attaining competitive advantage.
• Leadership (included in 80% TQM implementation techniques): top management element is the first step for successful implementation of TQM through leadership strategy and policies; quality planning; management by facts; and managing innovation.
• People/Change management ( included in 54% of frameworks and models) : The most important element for any organization's TQM program is people. People not the techniques or technologies determine the success or failure of any company. The way the employees are hired, trained, treated nurtured, recognized, rewarded and involved is the key for achieving total quality.
• Process management: (included in 60% of frameworks) : the emphasis is on having a systems' perspective and the effective use of all technical systems
• Knowledge management: organizational excellence can be achieved through incorporating KM concepts into the TQM process.
• Societal impact / responsibility
• Continuous improvement: improve quality of product/service, achieve customer satisfaction and reduce costs. Many frameworks have considered the concept of CI as an important element. Tools and techniques such as 5S, quality control circles; benchmarking; and the seven quality tools are also a means to implement and incorporate CI.
• Performance measures: the first and immediate goal of most quality management practices is to improve internal quality performance measures. Measures insure that each employee contribution is aligned to the goal of the organization as a whole.
• Customer focus : customer feedback, monitoring satisfaction levels, responding to complaints and evaluating the responsiveness. Customer satisfaction is the ability and the success of an organization to understand the expectations of its customers and exceeding these expectations the first time and every time.